Info

Self Service Desk

Web Based Service Desk User Portal

Direct access to the CTMM-TraIT Self Service Desk

 

TOPdesk is the system selected by CTMM-TraIT to support users in their questions, requests and issues.

The CTMM-TraIT TOPdesk implementation allows users to access a web-based Self Service Desk 24 hours a day, 7 days a week. All calls and requests will automatically be forwarded to the operators of the Service Desk.

To use TraIT tools, users first have to obtain a TOPdesk account. Please follow the following steps to do so:

<H3>Request account via Service Desk</H3> <b>The best way to do so is to e-mail the Service Desk (servicedesk@ctmm-trait.nl) explaining which tool you would like to use and why. Alternatively call us onn 088-1167500.</b> <H3>TOPdesk account created by Service Desk</H3> <b>Upon approval of your request, the Service Desk will create a TOPdesk user account, the system used as the Self Service Desk.</b> <H3>Contact ServiceDesk</H3> <b>Most calls can and are best submitted via the Self Service Desk on http://trait.topdesk.net. Otherwise e-mail us on servicedesk@ctmm-trait.nl or call us on 088-1167500.</b> <H3>Skilled Service Desk deals with call</H3> <b> Upon reception of your call, the Service Desk will try to solve it a.s.a.p. If the issue requires extra attention, specialised operators will be asked to solve your call.</b> <H3>Follow your request via the Self Servicedesk</H3> <b>All communication regarding your call will preferably take place via e-mail from the Service Desk (servicedesk@ctmm-trait.nl). You can always follow the state of your call via the Self Servicedesk at http://trait.topdesk.net. Or call us on 088-1167500.</b> <b> Please refer to your TraIT ticket number (TraITYYMM XXX) in all communications.</b>

When users have access to the Self Service Desk, they will be able to submit general calls requests and issues via the New Call icon.

To request access to specific tools or request for new studies to be implemented, webforms for most tools are availble. When filled and submitted they will provide the Service Desk with all the details to approve the request and create those accounts and studies. The icons for the specific tools should be followed.

Upon reception of your call, the Service Desk will try to solve it a.s.a.p. If the issue requires extra attention, specialised operators will be asked to solve your call.

All communication regarding your call will preferably take place via e-mail from the Service Desk (servicedesk@ctmm-trait.nl). You can always follow the state of your call via the Self Service Desk at http://trait.topdesk.net. Or call us on 088-1167500. Please refer always to your ticket number (TraITYYMM XXX) in all communications.

All contact details for the Service Desk can also be found here.