Self Service Desk
Direct access to the CTMM-TraIT Self Service Desk
TOPdesk is the system selected by CTMM-TraIT to support users in their questions, requests and issues.
The CTMM-TraIT TOPdesk implementation allows users to access a web-based Self Service Desk 24 hours a day, 7 days a week. All calls and requests will automatically be forwarded to the operators of the Service Desk.
To use TraIT tools, users first have to obtain a TOPdesk account. Please follow the following steps to do so:
When users have access to the Self Service Desk, they will be able to submit general calls requests and issues via the New Call icon.
To request access to specific tools or request for new studies to be implemented, webforms for most tools are availble. When filled and submitted they will provide the Service Desk with all the details to approve the request and create those accounts and studies. The icons for the specific tools should be followed.
Upon reception of your call, the Service Desk will try to solve it a.s.a.p. If the issue requires extra attention, specialised operators will be asked to solve your call.
All communication regarding your call will preferably take place via e-mail from the Service Desk (firstname.lastname@example.org). You can always follow the state of your call via the Self Service Desk at http://trait.topdesk.net. Or call us on 088-1167500. Please refer always to your ticket number (TraITYYMM XXX) in all communications.
All contact details for the Service Desk can also be found here.